Returning Merchandise

Any order made on the website may be exchanged or credited within 10 days of receiving your order. Items that are returned will be inspected and must still be in their original packaging, in new condition, and have all contents. The invoice must also be included. Shipping costs are not refunded or credited. A 15% restocking fee applies to all returned products. reserves the right to refuse any return or exchange.

Receipt of damaged or incomplete goods

In the event that the customer receives a damaged or incomplete order, the carrier must be immediately notified and mention of the damage must be written on your copy of bill upon delivery. All deliveries must be inspected upon receipt and the claim must be submitted to our customer service within 5 days. To open a claim file, write to us and include photos of damaged packages or items:

Product availability

Items available on are updated on a daily basis, but delays are possible. In the event that a product is available online at the time of your browsing, but it is, in real time, out of stock, Bri-Bri Inc. cannot be held all responsible for this delay. In the event of such an event, however, rest assured that you will be notified as soon as possible by email or telephone when the item is back in stock.


Shipping costs are based on the delivery address and the total weight of the order. Each order is treated individually and delivered to the address indicated by the customer at the time of payment of his order. It is the customer’s responsibility to ensure the validity and accuracy of the address indicated when ordering. In case of invalid address, if the package must be returned to another address, additional charges may be applied to the customer. Shipping is normally done within 5-7 business days of order processing. However, this period cannot be guaranteed by Bri-Bri Inc. If you want to cancel an order already shipped, please note that the shipping costs will still apply.

Price and payment method

The price of the items is displayed in Canadian dollars, taxes as well as shipping and handling include additional costs. These fees are added at the time of your order during the payment. Total payment of your order, including taxes and shipping and handling fees, is required to process your order. Prices are subject to change without notice.

Your order is payable by PAYPAL in a single payment at the confirmation of order.

Public institution or other institution

If you represent a public institution or other institution, please send your detailed order form (PO) by email to: Your payment must be done upon receipt of your order, by check or bank transfer. A detailed invoice will be given to you at the time of delivery.